Boutique at heart.
Effortless behind the scenes.
You compete on character and service, not scale. HolidayHero runs the whole guest journey — arrival, stay, upsell and follow-up — on one platform, so a small team delivers a five-star experience and keeps every guest their own.
The whole stay, on your terms.
Online check-in and ID capture before they arrive. Reception is freed for a warm, personal welcome instead of paperwork.
Explore Arrival →A branded trip planner curates the neighbourhood the way you would — keeping guests in your world, not a third-party app.
Explore Guided Stay →A tasting, a spa slot, a room upgrade — offered at the right moment and charged to the room bill. On-property spend up 38%.
Explore Revenue →Every guest question answered instantly, in their language, in your voice — so a team of six covers the front desk around the clock.
Explore AI Concierge →See what delights and what falls flat, own your first-party guest data, and turn happy stays into public five-star reviews.
Explore Cockpit →Small team. Five-star polish.
Your domain, colours, logo and tone across every screen. Guests meet your brand from message one — never HolidayHero.
Hotel Branding →Curated extras that post straight to the folio — upgrades, tastings and spa, offered when they actually fit the stay.
Upsells →Your handpicked neighbourhood recommendations, not generic listings — the local knowledge your regulars come back for.
Guidebooks →WhatsApp, email and OTA messages in one inbox, with the reservation beside every thread. Nothing slips through.
AI Unified Inbox →An engagement score and sentiment on every guest, so you know who to delight and who is ready to spend.
Guest Management →The whole experience reshapes around each guest — multilingual, personal, and always on brand.
Adaptable Journey →“We're 21 rooms with a team of six. HolidayHero gave us the arrival experience and upsells of a five-star chain — guests think we hired a whole concierge desk. On-property spend is up over a third.”
Run your boutique like it has a back office of ten.
See your exact price and the return in minutes — no integrations, no long contract.
