FeaturesAdaptable Guest Journey
Guest Journey · Adaptable Journey

The right thing,
at the right moment.

Split every reservation into stages — booked, pre-arrival, check-in, in-stay, check-out, after. Each stage decides what the guest sees in the app, and your messages are scheduled across the whole timeline. The journey adapts itself as the stay moves on.

6+
stages you control
1
timeline, every channel
0
manual sends
app.holidayhero.com/journey
Guest journey · Villa Maritiem
Automation live
BookedPre-arrivalCheck-inIn-stayCheck-outPost-stay
Scheduled
Email
Confirmation + app link
On booking
Shown in app
Online check-in
Digital guidebook
Upsells & experiences
Door code & access
Booked
On booking
Digital guidebook
Upsells & experiences
Concierge chat
One reservation, split into stages.Every screen and message, timed to the moment.

In the back office

Set up each stage once.

Pick a stage on the timeline to choose what's shown in the app and which messages go out — then it runs on autopilot for every guest.

Guest journey
Villa Maritiem · back office
Automation live
Shown in app
What guests see during Pre-arrival
Online check-inShown
Digital guidebookShown
Upsells & experiencesShown
Door code & accessHidden
Local recommendationsShown
Concierge chatShown
Checkout & reviewHidden
Scheduled messages
Sent automatically around Pre-arrival
WhatsAppWelcome & directions−7 daysAuto
WhatsAppComplete your check-in−2 daysAuto
+ Schedule a message

The whole timeline

Communication, scheduled across the stay.

Booked
On booking
Email
Confirmation + app link
On booking
Pre-arrival
−2 days
WhatsApp
Welcome & directions
−7 days
WhatsApp
Complete your check-in
−2 days
Check-in
Arrival day
WhatsApp
Door code & how to get in
09:00 arrival day
In-stay
During the stay
Push
Local tips & experiences
Day 2
WhatsApp
Anything you need?
Day 2
Check-out
Departure
WhatsApp
Checkout steps
−1 day
Push
Late-checkout offer
Checkout day
Post-stay
+2 days
Email
Leave a review
+1 day
Email
Come back — 10% off
+7 days

Why it works

Less noise. Better timing.

The right info, on time

Guests only see what matters for where they are — no clutter, no premature door codes.

Messages on autopilot

Schedule once across the timeline and every guest gets the right nudge, on every channel.

Adapt per property

Different stages and rules per brand, property or guest type — reuse a template or start fresh.

More engagement & revenue

Well-timed upsells and nudges land far better — and the whole thing runs without staff time.

See it in action

The real thing, up close.

Real screenshots of the back office and the guest app, stage by stage.

admin.holidayhero.com/brands/[id]/journeys
Journey & stage builder
Back officeJourney & stage builder
admin.holidayhero.com/communication/message_templates
Scheduled messages
Back officeScheduled messages
Pre-arrival
AppPre-arrival
Check-in
AppCheck-in
In-stay
AppIn-stay

See it for real

Walk a stay, stage by stage.

Scan the QR or open the demo to see how the guest app changes as the journey moves on.

Scan with your phone
Scan with your phone

Meet every guest exactly where they are.

Map the stages once and let the journey adapt itself — the right screen and the right message, every time.