Every guest message,
answered.
An AI concierge that reads, translates and resolves guest conversations across every channel — and only escalates what genuinely needs a human. Tuned to whatever you run.
The engine that powers every step.
Answers what's asked a hundred times a day — instantly, any hour, in the guest's language — so your team stops repeating itself.
AI Unified Inbox →AI chat grounded in your own material, with a self-improving loop that gets sharper the more it's used.
Guidebooks →Curated and controlled by you — your favourites and your partners, never generic TripAdvisor or Google filler.
Guidebooks →Speaks in your voice across 100+ languages — and hands off to a human the moment a human is what's needed.
Hotel Branding →Quietly handles pre-arrival answers, in-stay planning and the right upsell nudge at the right moment.
Adaptable Journey →Every question, plan, tap and purchase becomes data. It's yours to own, segment and act on.
Guest Management →Fits the way you run.
One concierge that adapts to your property type, your channels and your house rules — no template lock-in.
WhatsApp, email, web and in-app converge into a single thread.
Reservations, availability and folios — always in context.
Trained on your brand voice and policies, in plain language.
Four steps, every conversation.
The same anatomy as every HolidayHero agent — built and tuned in Agent Studio, no engineers required.
See how agents are built →On WhatsApp, email, web chat or in-app. The agent picks it up instantly.
Reservation, guest profile, prior stays and live PMS availability.
Your tone, your policies, your guardrails. Escalate when unsure.
Reply, book, upsell, post to the folio or open a task — autonomously.
94% of guest messages resolved without staff — across 1,200+ properties on HolidayHero.
Put the night shift on autopilot.
Turn on the Concierge agent in your sandbox and watch it work a real conversation — no migration, no risk.