Know every guest.
Act on every signal.
HolidayHero measures every guest in real time — app use, content discovery, conversations, bookings and sentiment. Turn any of those signals into a trigger, and the right action runs on its own.
Automations
Turn signals into action.
Measured signals feed your triggers. Pick a trigger to trace its path — and pause or resume any automation, live.
What we measure
Five dimensions, one weighted score.
Every guest's engagement score is a transparent, weighted blend — so you always know what's behind the number that triggers a workflow.
Did they open the app, check in online, use the door & chat.
Guidebooks, experiences and local content explored — beyond the room.
Depth and responsiveness of their chats with the concierge.
Upsell views, inquiries and bookings — appetite to spend.
AI-read feeling from every conversation, recency-weighted.
How to read the score
From dormant to champion.
Barely there — needs a nudge to start.
Present, not exploring. Room to warm up.
Using the app, open to more.
Discovering the city, ready to book.
Your best guest — reward & retain.
See it in action
The real thing, up close.
Real screenshots of the guest list and the automation builder.
Stop guessing. Start automating.
Every guest measured, every signal wired to an action — so the right thing happens without anyone lifting a finger.